Your Helping Hands When You Need It.

“peace of mind while we take care of the little things that make your home run smoothly.”

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Frequently Asked Questions

How do I book a helper?

You can book a helper directly on our website by filling in the contact form or clicking the “Book Now” button. Provide your preferred date, time, and type of service. Our team will confirm your booking and assign a trained helper.

Yes. All helpers undergo a careful vetting process that includes interviews, background checks, guarantor verification, and training. We prioritize safety and professionalism, so you can feel confident inviting our helpers into your home.

We offer three main categories of services:

  • House Chores: Cleaning, cooking, laundry, ironing, and gardening.

  • Errands: Grocery shopping, prescription pickup, deliveries, and household supplies restocking.

  • Senior Companionship: Friendly conversation, reading, games, hobbies, and short walks.

Our services are billed per hour. This transparent system means you only pay for the time you use. There are no hidden charges, and we can also arrange recurring packages at discounted rates.

Yes, depending on availability. While we recommend booking in advance to guarantee your slot, we do our best to accommodate urgent same-day requests.

Absolutely. Many of our diaspora clients use Hibile Maid to support their elderly parents or relatives in Lagos. You can schedule and pay online from anywhere, and we ensure your loved ones get the care they need.

Currently, Hibile Maid focuses on hourly-based and day services. This allows families flexibility and cost-effectiveness. We may expand to live-in services in the future.

Customer satisfaction is our priority. If you are unhappy with any service, please contact us immediately. We will either resolve the issue or send a replacement helper where possible.

No. While senior companionship is one of our specialties, our services are designed for all households—busy professionals, working parents, or anyone who needs an extra pair of hands.

Once your booking is confirmed, you will receive a confirmation message with the helper’s details and arrival time. Helpers always arrive on schedule, barring unforeseen delays.

Payments can be made via bank transfer, online payment platforms, or cash. Diaspora clients can pay online securely. All charges are calculated on an hourly basis.

Yes, the minimum booking period is 2 hours. This ensures that helpers have enough time to complete tasks effectively.

In most cases, clients provide their own cleaning materials (to match their home preferences). However, we can arrange for helpers to bring supplies if requested, at an additional cost.

Yes! If you are happy with a particular helper, you can request them for future bookings. We do our best to honor such requests, depending on the helper’s schedule.

We currently serve neighborhoods across countries such as Canada, Nigeria and the United Kingdom.

Yes. While our main focus is households, we also provide cleaning and errand services for small offices, shops, and business premises.

We understand that safety is non-negotiable. Our helpers are vetted, trained, and required to provide guarantors. Additionally, we monitor feedback and maintain strict professionalism.

Yes. Bookings can be cancelled or rescheduled up to 24 hours in advance at no cost. Last-minute cancellations may incur a small fee.

Weekend services are available on request. Overnight services are not currently part of our standard offering, but may be arranged for special cases.

The easiest way is to subscribe to our newsletter on the website. We regularly share updates, promotions, and household tips with our subscribers.

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